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Q: How do I know if my garage door spring is broken?
A:  You will know if the spring is separated in half and the door will not open manually.

Q: Can I use my garage door with a broken spring?
A:  No, do not use your garage door with a broken spring, it will only cause further damage to the door and opener system.

Q: Should I repair or replace my garage door spring?
A:  You should only replace a spring. A spring repair is only a short term fix.

Q: Should I replace both of my garage door springs or only one?
A: You should always have both springs replaced to assure the door will be evenly balanced going up and down.

Q: Should I replace my own garage door spring or hire a professional?
A: You should hire a professional who can service your door and opener completely. They will also be able to properly balance the door and check the track alignment.

Q: How do I know if my garage door needs a tune up?
A: Every mechanical system needs regular service and maintenance. The garage door is likely the largest, heaviest moving object in your home, and you should have it professionally serviced at least every 3 years.

Q: What is included in a garage door tune up?
A:  See our 18-point Service Tune Up.

Q: How long should a garage door last?
A:  With the proper maintenance, a garage door and opener system should last approximately 20 years.

Q: Can you install a new garage door on old tracks?
A:  Under certain circumstances a new garage door can be installed on old tracks but it is not recommended because it may raise warranty issues on the new door and may affect the performance.

Q: How often should I lubricate my garage door?
A: You should lubricate the springs and the rollers, hinges, and pulleys on the track at least twice a year. If there are torsion springs, the bearing plates and springs should also be lubricated.

Q: What should I lubricate my garage door with?
A:  You should lubricate your garage door with a petroleum-based spray lube oil not silicone or lithium based.

Q: Can I use WD-40 on my garage door?
A:  WD-40 is acceptable, but a 3-in-1 oil garage door lube would be preferred.

Q: How much horsepower do I need for my garage door opener?
A:  A ½ HP opener is sufficient for the majority of residential garage doors. A more carriage style wood doors may require a 3/4 – 1 HP opener. However, the strongest garage door opener will not work well on a garage door that is not balance or maintained.

Q: Should I repair or replace my garage door?
A:  The decision should be made on a personal cost comparison basis.

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